Course curriculum

  • 1

    Introduction

    • Introduction

    • Added value of this course
  • 2

    Science of First Impression

    • First Contact

    • What is the difference between verbal and non-verbal communication?

    • Establishing Rapport

    • How can you establish report?

    • Establishing Rapport (match and mirror)

    • Mirorring

    • Establishing Rapport (Indirectly via phone)

    • How can you establish rapport via phone?

    • Establishing Rapport by listening Closely

    • What are the benefits of listening closely?

    • Confirmation bias

    • How do you beat confirmation bias?
  • 3

    Before you start the conversation

    • Dress to kill everywhere

    • What is meant with dress to kill everywhere?

    • Wear a what is this?

    • Wear a what is this?

    • Who is it?

    • Who is it

    • Use Context

    • How can you influence the person you are talking to with context?

    • hello old friend

    • What is not a benefit of smiling?

    • Use the Thesaurus

    • How can you use the thesaurus to your benefit?

    • Learn jargon

    • Impact of learning jargon
  • 4

    During the Conversation

    • Become a word Detective

    • What is a leading question?

    • Discover the hidden message

    • Change Context

    • Do you know why there are no windows or clocks in casino's?

    • Apply the equity theory

    • What does the equity theory mean in relation to hacking the first impression?

    • Paint your words with 'colors'

    • What are adjectives?

    • Parroting, paraphrasing and summarising

    • What is the difference between Parroting, paraphrasing and summarising
  • 5

    Recap: Trying it all together

    • Recap

Summary of the course

You’ll never get a second chance to make a great first impression.

In other words, when you meet someone for the first time, you need to be on top of your game from the very beginning. The key is to build rapport. Rapport is the lubricant for social communication. When rapport is established, communication barriers go down and you will have the opportunity to make a lasting connection. This practice is used actively by the Federal Bureau of Investigation (FBI) to get interviewees to open up. Throughout this course, you will learn similar techniques, which is why you should at least watch the free videos before you decide to enroll.  

Instructor(s)

Soerin Bipat

Soerin is a dedicated PhD candidate with 15+ years experience as information technology consultant. He specialises in teaching university students and clients in a wide range of topics (e.g. information security, research, software engineering, project management and statistics). He loves to read business related books, watch anime, and to work out. Your success in every way is important to me! Brief summary of my resume: - Chief Information Security Officer (present). Managing Security, Privacy and Quality professionals. Responsible for implementing and maintaining a well balanced organisational risk posture; - Security and privacy operations manager (2 years). Acting as a security liaison on strategic accounts, I monitor the security of 2500+ workstations, 500+ servers and 10+ firewalls and routers, report on the operational security status of European and Dutch law and integrate intelligence results from AVDS, Check Point, Nagios, Nessus, Palo Alto Traps,SCCM, SCEP, SEP, SCOM and SIEM; - Parttime PhD Candidate (8 years - present). I read the science, you'll get the knowledge! What more do you want?  - Software quality consultant (6,5 years). I've advised many managers of large / small IT projects on various software related aspects;  - IT auditor (1 year). I have closely worked with accountants and audited large governmental IT projects;  - Quality assurance engineer (3 years). I have implemented large IT systems for large companies. 

FAQ

  • Who should enroll?

    Whether you're meeting new connections, clients, classmates, team members or potential employers, I've put together a framework - based on scientific evidence - to help you put your best foot forward and make a positive and lasting first impression.

  • Why should you enroll?

    This course beyond the frequently heard tips: smile, be on time, put your phone away, look the other person in the eye, give a firm handshake and show genuine interest. In this course you will learn to build rapport. 

  • I’m fully convinced of the benefits, but I don’t see why I should learn all this from you.

    True, let me explain by giving you an overview of my experience: - Parttime PhD Candidate (7 years - present). I read the science, you'll get the knowledge! What more do you want? - Chief Information Security Officer (present). Managing Security, Privacy and Quality professionals. Responsible for implementing and maintaining a well balanced organisational risk posture; - Software quality consultant (6,5 years). I've advised many managers of large / small IT projects on various software related aspects. - Unlike most other courses, you may actually claim 1 Continuing Professional Education (CPE) after finishing this course completelyYou can find more details on LinkedIn on or my profile. Go ahead and click the enroll button, and I'll see you in lesson 1! Cheers, Soerin